Privacy
1. Who We Are
Legal Entity: Pub in the Park Festivals Limited.
Registration Number: 14929578.
Registered Office: 26 Litchfield Street, London, WC2H 9TZ.
Role: Data Controller (decides why data is used and is responsible for safety).
Applicable Laws: Data Protection Act 2018, GDPR ((EU) 2016/679), and UK GDPR (collectively, the "Privacy Laws").
Last Updated: 3 September 2025.
2. Data We May Collect About You
You may provide to us, or we may collect from you, the following types of personal data when you interact with us through our website or communication:
Contact: First name, surname, email address, and address.
Financial: Purchase information, payment history. (We do not collect your payment card details).
Profile: Your preferences for marketing, other website or event preferences, your contact history, and feedback on your SoundBites experiences (through reviews and surveys).
Technical: This may include device IDs, browser type, IP address, hardware type, network and software identifiers, location data, operating system and system configuration, log files, and ‘web beacons’. (Please read our Cookie Policy for more information).
Usage: Visitor information (e.g., time spent on page, click-throughs, download errors, browsing patterns).
Important Note: You don’t have to give us any of this data but if you don’t, you may not be able to use certain functions of this website and may not receive the optimal user experience. This website is not intended for children and we do not knowingly collect data relating to children.
3. Why We Use Your Data and What Are Our Legal Grounds
We use your personal data for the following purposes, based on the corresponding legal grounds:
Providing you with products or services that you request (e.g., tickets to an event)
Data Used: Contact, Financial
Legal Grounds: Perform our contract with you
Notify you of changes to our Privacy Policy or relevant terms of service, or changes to our services
Data Used: Contact
Legal Grounds: Perform our contract with you; Necessary to comply with a legal obligation
Internal administration and record keeping purposes
Data Used: All
Legal Grounds: Perform our contract with you; Necessary to comply with a legal obligation; Our legitimate interests (for the effective operation of our business)
Verify your identity and detect fraud and security issues
Data Used: Contact, Financial, Profile, Technical, Usage
Legal Grounds: Our legitimate interests (to prevent/detect fraud and criminal activity)
Administer and protect our company, our website and our services/products (including troubleshooting, data analysis, testing, maintenance and support)
Data Used: Contact, Technical, Usage
Legal Grounds: Our legitimate interests (for the effective administration of our business, website and services/products); Necessary to comply with a legal obligation
Use data analytics to improve our website, services/products, marketing, user relationships and experiences
Data Used: Contact, Technical, Usage
Legal Grounds: Our legitimate interests (to keep our website updated and relevant, to develop our organisation and to inform our marketing strategy)
Providing support, including answering your questions by e-mail or phone
Data Used: All
Legal Grounds: Perform our contract with you; Our legitimate interests (to ensure our customers are satisfied with our services)
To understand who is using our website
Data Used: Contact, Technical, Usage
Legal Grounds: Our legitimate interests (to develop our business and understand our customer base to inform our marketing strategy)
Get in touch with you about relevant Sound Bites events
Data Used: Contact, Profile
Legal Grounds: Our legitimate interests (to promote our services); Consent
Improve and personalise your user experience (by delivering more relevant content whilst you browse, ensuring that our content is presented in the most effective manner for you and for your computer/device, to remember your preferences and to enable you to participate in interactive features of our website)
Data Used: Contact, Profile, Technical, Usage
Legal Grounds: Our legitimate interests (to develop our business, improve our user experience and inform our marketing strategy)
Enable you to participate in a competition or prize draw
Data Used: Contact
Legal Grounds: Perform our contract with you
Enable you to feedback to SoundBites through reviews and surveys
Data Used: Contact, Profile, Technical, Usage
Legal Grounds: Our legitimate interests (to develop our business, services and products)
Anonymised Data: We also anonymise and aggregate personal data (so that it does not personally identify you). This is not personally identifiable, so we are allowed to use this for any purpose (such as testing our systems and carrying out customer research and analysis).
4. Data Transfer and Handling Outside the UK / EEA
We do not currently transfer your personal data outside of the UK / EEA.
If this changes in the future, we will ensure a similar degree of protection is afforded to such transfers by ensuring appropriate safeguards are implemented.
5. Disclosure of Your Information
We may disclose your personal information to the following types of third parties:
Service providers, employees or contractors that we have retained to perform services or work on our behalf.
Our external consultants who assist with the development and delivery of our products and services.
Analytics and search engine providers that assist us in the improvement and optimisation of our website and products.
Companies who assist with our marketing, customer surveys and feedback tools.
Third parties who help us detect fraud or criminal activity.
Our group companies, affiliates and licensees.
We may also need to disclose your personal information in the following circumstances:
If we are required to do so by law or pursuant to a binding regulatory request (in each case, such disclosure will be solely to the extent required by law or the applicable regulatory request).
In the event that we sell or buy any business or assets, we may be required to disclose certain of your personal data to the prospective seller or buyer of such business or assets.
In order to enforce or apply our terms of use and other agreements.
When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
6. Data Security and Retention
Security: We maintain administrative, technical and physical safeguards for this website to protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of the personal data you provide on www.sound-bites.co.uk. We also make sure that when we are required to share your information with third parties, they are subject to suitable confidentiality and security standards. Despite the security measures that we implement, please be aware that the transmission of data via the internet is not completely secure. As such, we cannot guarantee that information transmitted to us via the internet will be completely secure and any transmission is at your own risk.
Retention: We will keep your data for as long as required in connection with the original purpose for which that data was collected (e.g. where you are still happy to hear from us about our latest news and services). Once you no longer wish to be engaged with us we may still need to keep hold of your data if there is a legal reason for doing so (e.g. for tax purposes or where we are resolving a dispute with you), but we will only retain the data which is strictly necessary for such reason and thereafter, will remove this data from our systems.
7. Third Party Sites
Our website may provide links to other websites for your convenience and information. These websites may operate independently from www.sound-bites.co.uk. We have no control over third party policies or the terms of the relevant third party website and you should therefore check their policy before continuing to access the site. To the extent any linked websites you visit are unrelated to SoundBites, we are not responsible for their content, maintenance or availability.
8. Your Data Rights
You have various rights under the Privacy Laws which entitle you, in certain circumstances, to:
Ask us for a copy of the personal data we hold about you.
Correct or update your personal data, which you can do yourself by logging into your account (if relevant) or if you would prefer, please contact us and we can assist.
Request that we delete your personal data.
Object to the handling of your personal data where we are relying on a legitimate interest (as set out in Section 3).
Restrict the processing of your personal data.
Request the transfer of your personal data (or some of it) to a third party service provider.
Where you have provided your consent for something, in certain circumstances, you may withdraw this consent (but note that we may continue to use your personal data if we have legal grounds for doing so).
We process requests for free and respond within one month, unless we inform you otherwise.
Contact for Rights: Access requests should be addressed to info@sound-bites.co.uk.
Complaints: You may contact the ICO (Information Commissioner’s Office) if you have concerns, but we encourage you to speak to us first.
9. Opt-Out of Communications
If at any time you decide you would like us to remove you from our marketing e-mails or newsletters, or to unsubscribe from our database, you can contact us using the details provided at the bottom of this privacy policy. You must include your name, e-mail address, and clear instructions regarding changes you are requesting. You may also unsubscribe from e-mail newsletters by clicking on the “unsubscribe” link found at the bottom of the e-mail.
10. How to Contact Us
If you wish to exercise any of your rights in relation to your personal information or if you have any queries about how we use your personal information, please let us know by contacting us at the following address:
Address: Pub in the Park Festivals Limited, 26 Litchfield Street, London, WC2H 9TZ
Email: info@pubintheparkuk.com